The Re-ordering situation FAQJanuary 17, 2009
Thanks to forum user Javajake who posted this handy FAQ for people wondering what the situation is now. Note that this is UNOFFICIAL, NOT BACKED UP ENTIRELY BY THE DEVS – SO DON’T TAKE IT TOO LITERALLY.
Someone wanted a FAQ. That’s a great idea. Here’s a start. If anyone wants the source BB-code to edit it up, send me a PM.
- I’m an AMEX cardholder, and I’ve paid, but I have not received a refund. What’s my situation?
You’re good to go. OpenPandora has decided to take the hit since it’s unlikely at this stage either you or OpenPandora will see that money.
- I’ve been refunded, and I want to re-order by credit card. How do I do that?
As it stands, you can’t. There are two viable solutions mentioned: either wait until the Pandoras are ready to ship, and then receive credit card orders (vs. pre-orders), or sell gift cards which can be used to pre-order a Pandora. These solutions assume that credit card orders can even be received. Also, these solution were presented by the community and we’ve yet to hear any official reply. The best option right now is to do a bank transfer.
- I’ve decided to do a bank transfer. What are my options?
There’s two: transferz.com and your bank. If you’re not willing to trust an online company, but are taken aback by the large fees of an international bank transfer through your bank, OpenPandora has kindly offered to discount the re-order price to pay for some of the fees.
- Aren’t bank transfers insecure?
Relative to credit cards? Yes. Relative to sending cash by mail? No. Is trust involved? Yes. If you’re to make it through this entire situation unscathed by any future credit-card issues, you must re-order by bank transfer.
- I don’t trust them! I think they’re a fraud/scam!
Whether or not you plan to trust OpenPandora with your money is your choice. Screaming that a company who’s done business for 10 years, has spent all kinds of money to develop prototypes, development boards, and software for the Pandora, and has refunded everyone’s money (nearly) at least once, is a fraud or a scam is not going to be met with agreement by the older members of this forum. We’ve heard the arguments before – some of them are valid, and some of them are not – and what it comes down to is each individual’s personal decision.
- Why wasn’t my entire order refunded?
When you ordered, it was (or should’ve been) the general understanding that you’re paying 200 GBP, not 340 USD. Thus, when you were refunded, you were given back the 200 GBP in USD. It’s going to be less, because of conversion rates. Try entering in the amount that you were refunded into Google (something like “200 GBP in USD“) and you’ll see that the amount comes to around 200 GBP. (Keep in mind that rates have probably fluctuated since you were refunded, so the amount reported by Google will not be 100% accurate. Nevertheless, it does demonstrate what we’re talking about.)
- I’ve sent my money, but I decided I want a refund. What do I do?
E-mail the company you pre-ordered from. They’ll refund the amount of your re-order. You can find the e-mail address you should use by looking at the “From” header in the order confirmation e-mail you received.